Feedback from previous guests about their experience.
86%
liked the hotel and would stay again
Stunning bay views
Helpful staff
Limited dining options
Old decor
8.6/10
Great
Rooms
7.7
Location
9.6
Service
9.1
Dining
7.3
Guest reviews
8.6/10
based on 30 reviews
Malcolm
United States,
January
2025
7.0/10
I had a great experience at this hotel thanks to its fabulous waterfront location and spacious, clean rooms. While the place needs some renovations, it still offers good value and convenience, especially for accessing local attractions. The dining options in the area were lacking, particularly for breakfast, and the hotel could use some upgrades, but overall, I enjoyed my stay.
Rooms
7.0
The rooms were spacious and clean, although a bit dated. I had a non-smoking room with a pleasant view of the town.
Service
8.0
The service was quite efficient—they stored our bags before check-in and provided a drop-off service to the station, which was appreciated.
Location
9.0
The hotel has an excellent location right on the water, making it perfect for sightseeing and enjoying local attractions within walking distance.
Dining
5.0
Dining options were limited in the area, especially for breakfast. I recommend securing a place ahead of time as we struggled to find open restaurants.
Facilities
6.0
The hotel is in need of renovations, but they have started some already. Wi-Fi is available, but only in the lobby area.
Justin
United Kingdom,
January
2025
9.4/10
I had a lovely stay at the Matsushima Century Hotel, enjoying its beautiful location and charming views of the bay. The room was spacious and offered an amazing perspective of the surroundings. However, I had some initial trouble with the heater in my first room, which detracted from the experience. Overall, the amenities and meals were delightful, and I'd recommend it to anyone visiting Matsushima.
Rooms
7.0
The rooms were spacious and offered beautiful views, especially from the ocean-side room. However, my first room was small and a bit worn out.
Service
9.0
The staff were courteous and helpful throughout my stay, making up for my initial experience.
Location
10.0
Perfectly located near the ferry landing and offering stunning views of the islands.
Dining
8.0
The meals, particularly the seafood, were delicious and enjoyable. I appreciated the flexibility in choosing dishes.
Facilities
8.0
Facilities included a nice pool and baths, although I didn't get a chance to try the baths.
Avery
United Kingdom,
January
2025
8.0/10
I had a lovely stay at the Matsushima Century Hotel, which is perfectly situated for enjoying the stunning bay views and local attractions. The room was spacious and clean, and I appreciated the traditional Japanese style. However, I would have liked more options for dining nearby in the evenings, as many restaurants were closed. Overall, the experience was pleasant with efficient service, but the hotel could benefit from some renovations to refresh its appearance.
Rooms
8.0
The room was very spacious, clean, and traditional, with great views from the porch.
Service
9.0
The service was quick and efficient, with helpful staff who took care of our luggage.
Location
10.0
The location is fantastic; you can easily walk to all the main attractions and it overlooks the bay.
Dining
7.0
While we did not dine at the hotel, the breakfast was highly recommended, and I regret not reserving a table.
Facilities
6.0
Facilities were nice and well-kept, but the hotel felt a bit dated and in need of renovations.
Samuel
United Kingdom,
January
2025
9.2/10
I really enjoyed my stay at the Matsushima Century Hotel. The location is simply stunning, right next to the scenic Matsushima bay. The staff was incredibly welcoming, and the Japanese-style rooms were spacious and comfortable. However, the hotel is in need of renovations, and the dining options could be improved, especially for breakfast. All in all, it's a great spot to experience Matsushima.
Rooms
8.0
The Japanese-style rooms were spacious, featuring tatami mats and a lovely porch with a view of the bay. They were very comfortable, although a bit simple.
Service
10.0
The staff provided excellent service, from booking my reservation to assisting with my luggage. They were always courteous and efficient.
Location
9.0
The hotel is perfectly located for exploring Matsushima, with all sights and ferries nearby. It's just a short walk from the JR train station.
Dining
7.0
Breakfast was good, with plenty of options, but I recommend trying the local eateries for lunch and dinner for a more authentic experience.
Facilities
6.0
The hotel has lovely facilities, including a great lobby area and pools, but some areas are showing signs of age.
Jackson
United Kingdom,
January
2025
9.0/10
The hotel is situated in an excellent location for exploring Matsushima, just a short stroll from the ferry landing and offering stunning views from the rooms. I had a wonderful experience with my family; the facilities were suitable for children, making our stay quite comfortable. However, it's important to ensure your room has an ocean view for the best experience, as not all rooms are created equal.
Rooms
8.0
I experienced two different rooms; one was disappointing but the ocean view room was beautiful and spacious with a great layout.
Service
9.0
The hotel staff were incredibly efficient and courteous, helping with any issues that arose during my stay.
Location
10.0
This hotel is perfectly located within walking distance of the sightseeing ferries and offers a beautiful view of Matsushima bay.
Dining
9.0
The dining experience was excellent; I enjoyed a variety of choices for dinner and breakfast, catered to different tastes.
Facilities
9.0
The hotel has great facilities, including a nice pool and children's amenities that made our stay enjoyable.
Richard
United Kingdom,
January
2025
8.2/10
This hotel offers a mixed experience. The rooms can be a hit or miss, with one being quite disappointing but the other offering a stunning view. The dining options were flexible and enjoyable, especially at breakfast. The location is excellent for exploring Matsushima, but some aspects of the hotel felt a bit outdated.
Rooms
7.0
I started in a small, threadbare room which was disappointing, but my next room was beautiful with an amazing view.
Service
8.0
My experience with the staff was positive, especially when the coordinator helped me with my heating issue.
Location
9.0
The hotel is located near the scenic areas of Matsushima, making it easy to explore the beautiful town.
Dining
9.0
The breakfast buffet offered a wide variety of choices and I appreciated the ability to customize my meals at dinner.
Facilities
8.0
The hotel's amenities, particularly the baths and the pool area, looked inviting, though I didn’t have the chance to enjoy them.
Oliver
United Kingdom,
December
2024
9.8/10
We had a wonderful stay at this hotel with stunning views of the bay and a location that made exploring Matsushima Kaigan easy. Our room was spacious and traditional, providing a true Japanese experience. The facilities were top-notch, and the dining was excellent, especially the breakfast buffet. However, the limited English spoken by staff could be a challenge for some visitors.
Rooms
9.0
Our Japanese style room was simple yet spacious, offering a breathtaking view of the bay. The futons were comfortable, and the room was quiet for a restful night's sleep.
Service
10.0
The service was outstanding; the staff was efficient, welcoming, and attentive throughout our stay, making us feel really well taken care of.
Location
10.0
The hotel boasts a fantastic location, just a short walk from the main attractions and sightseeing ferries, making it perfect for exploring the beautiful town.
Dining
9.0
The breakfast buffet was diverse and delicious, catering to various tastes. It truly set a great tone for the day ahead. However, we didn't try the dinner option, as we opted for local cuisine.
Facilities
9.0
The hotel features excellent amenities, including a lovely pool and inviting baths, making it a relaxing retreat after a day of sightseeing.
David
United States,
December
2024
7.8/10
I had a wonderful stay at this hotel, which boasts breathtaking views of the bay and is conveniently located near many attractions. The rooms were spacious and clean, though the decor felt a bit outdated. The staff was very accommodating and helpful during our visit. However, dining options were limited, especially in the mornings, which was a bit disappointing.
Rooms
7.0
The rooms were spacious and clean, though I found the decor a little dated.
Service
9.0
The service was excellent, with the staff going out of their way to assist us, including drop-off to the station.
Location
10.0
The hotel's location is fantastic, right on the water with easy access to local sightseeing.
Dining
5.0
Dining options in the hotel were limited; we struggled to find breakfast nearby.
Facilities
7.0
The hotel offered useful amenities like luggage delivery, though renovations were in progress.
Stunning bay views
Limited dining options
Russell
United Kingdom,
December
2024
9.6/10
I had a wonderful stay at this hotel with its exceptional service and a beautiful view from the Japanese-style room. The dining experience improved each night, which was a delightful surprise. However, the language barrier may be a challenge for non-Japanese speakers, and the rooms could use some modern updates.
Rooms
8.0
The Japanese-style room was spacious and offered an incredible view, but it lacked a shower.
Service
10.0
The service from both the booking staff and the restaurant was outstanding.
Location
9.0
The hotel is perfectly situated facing the waterfront, with all main attractions within walking distance.
Dining
9.0
Each night, the buffet dinner was better than the last, with dishes tailored to our preferences.
Facilities
7.0
The onsen baths provided a genuine Japanese experience, though some renovations are underway that could improve the overall ambiance.
Charles
United States,
November
2024
8.6/10
My stay at the Matsushima Century Hotel was truly enjoyable, marked by beautiful views and spacious accommodations. The hotel is conveniently located near the ferry service and attractions, making it easy to explore the charming town. However, I did find the establishment needs some renovations since certain areas felt a bit dated. Despite that, the breakfast was delightful and worth enjoying every morning!
Rooms
8.0
The Japanese-style room was spacious and had a lovely view of the bay. It featured comfortable futons and was very quiet at night, allowing for a restful sleep.
Service
9.0
The service at the hotel was excellent, with staff being incredibly welcoming and efficient. They were also helpful with luggage and transportation.
Location
10.0
The location is perfect for exploring Matsushima, right on the water and within walking distance to restaurants and attractions.
Dining
9.0
The breakfast buffet was plentiful and catered to various tastes, making it a great way to start the day.
Facilities
7.0
The hotel amenities included beautiful public areas and a pool, but some parts could use an upgrade.
Aaron
United Kingdom,
November
2024
7.6/10
I had a pleasant stay at this hotel, enjoying the lovely view of the islands from my room and the convenient location near major attractions. The rooms were spacious and clean, and the staff offered helpful service, but the hotel could use a bit of modernizing. While the in-house dining experience was nice, I found it a bit limited during the evenings, and securing breakfast might be a smart move.
Rooms
7.0
The rooms are spacious and clean, although a bit dated. I had a non-smoking western room that offered a scenic view of the town, but I wished I had a bay view instead.
Service
8.0
The service was quite good. The staff were accommodating, allowing us to store our bags before check-in and providing a quick drop-off service to the station.
Location
9.0
The hotel's location is fabulous, right on the water and within walking distance of all the main attractions and restaurants. It made sightseeing so much easier.
Dining
7.0
We did not dine in the hotel much, but our experience at the restaurant was enjoyable with fresh seafood. However, many local restaurants were closed in the evenings, making dinner options limited.
Facilities
7.0
The facilities include a pool and a mini theater for kids, which were fun for the family. However, some areas could use renovations.
Henry
United States,
November
2024
8.0/10
This hotel boasts an excellent location right on the water, with spacious and clean rooms. The staff is helpful and friendly, making the stay enjoyable. However, there are some renovations needed, and dining options are limited, especially for breakfast. Overall, it's a good value for money if you can overlook a few drawbacks.
Rooms
7.0
The rooms were spacious and clean, although the decor felt a bit old and tired. I had a non-smoking room with a nice view of the town but would have preferred a bay view, which wasn't available.
Service
9.0
The staff was efficient and provided great service. They even helped me with my bags upon early arrival, which was greatly appreciated.
Location
10.0
The hotel is in a fantastic location for accessing main attractions and local restaurants, just a short walk away. It's perfect for sightseeing.
Dining
5.0
While I didn’t eat at the hotel, the breakfast options in town were scarce, and I recommend reserving a table. The local seafood, especially the grilled oysters, was a highlight.
Facilities
6.0
The hotel had some inviting facilities, like the lobby and pool area, but the overall decor felt dated and in need of renovation.
Nancy
United States,
November
2024
8.2/10
My stay at the Matsushima Century Hotel was quite pleasant, especially enjoying the beautiful views of Matsushima Bay. The rooms are spacious, and the traditional Japanese accommodations are comfortable, but some aspects of the hotel require updating. The dining experience was nice with a good breakfast buffet, but I didn't try dinner at the hotel. Overall, it provided great value for the price, especially for its location.
Rooms
8.0
The rooms were spacious and clean, offering a lovely view of the bay. I particularly enjoyed the traditional Japanese setup with tatami mats and futons, though a bit more modernization would be appreciated.
Service
9.0
The staff were efficient and welcoming, making check-in a breeze. They handled our luggage while we explored the nearby attractions, which was a nice touch.
Location
10.0
The hotel is perfectly situated right on the water, allowing easy access to local attractions and restaurants. It's a quick walk to the ferry service for sightseeing.
Dining
7.0
The breakfast buffet offered a great variety of options that catered to many tastes, but I didn't dine at the hotel for dinner, opting for local eateries instead.
Facilities
7.0
The facilities were generally nice, with a well-maintained lobby area, but I noticed that some parts of the hotel are showing their age and could benefit from renovations.
Jonathan
United Kingdom,
November
2024
8.6/10
This hotel boasts a fantastic location right on the water, making it perfect for enjoying the stunning views of the islands. The spacious and clean rooms offer a comfortable stay, although some parts of the hotel are in need of a refresh. The staff is helpful and efficient, and the value for money is great, especially considering the proximity to local attractions. However, dining options can be limited in the evenings, and there were no breakfast available, so plan accordingly.
Rooms
8.0
The rooms were spacious and clean, though some areas could use a renovation. I stayed in a non-smoking western room that overlooked the town, which was fine, but I would have preferred a bay view if it had been available.
Service
9.0
The service was very efficient, with friendly staff who mind your bags while you explore the area. They also provide a quick drop-off service to the train station.
Location
10.0
The hotel is in an unbeatable location right on the water, making all main attractions and restaurants easily accessible on foot.
Dining
6.0
Dining options were limited in the evenings, and I recommend reserving breakfast as there were very few places offering it. The local oysters at a nearby shack were a definite highlight!
Facilities
7.0
Facilities include a lovely lobby area and some nice gifts and snacks available for purchase. They also have wireless internet in the lobby.
Great location
Limited dining options
Walter
United States,
November
2024
8.4/10
I had a wonderful time at the Matsushima Century Hotel! The location is stunning, with beautiful views of the bay. The Japanese-style room was spacious and comfortable, although the bathrooms could have used a little more water pressure. The staff was incredibly courteous and efficient, making the overall experience delightful. However, I recommend checking on restaurant options as I wasn't able to dine in-house, but the breakfast buffet had a great selection.
Rooms
8.0
The Japanese-style rooms were simple yet very spacious, with lovely views from the porch.
Service
10.0
The staff were welcoming, courteous, and extremely helpful during my stay.
Location
9.0
The hotel's location is perfect, allowing easy access to sightseeing ferries and just a short walk to local attractions.
Dining
7.0
I opted for local eateries instead of dining at the hotel, but the breakfast buffet was impressive with a variety of options.
Facilities
8.0
The hotel had a nice lobby and well-kept baths, although I didn’t use the baths myself.
Beyaz Kugu Hotel
Hotel Heritage Mandawa
Hicham
Namdaemun Palace Hotel
Hotel Quito
Tria Business & Boutique Hotel
Liberty Hotel
Granville Hotel
Oyo 5630 Beverly Hills Hotel
Genx Usha Kiran Agra
Ambassador Hotel
Orkide Hotel